Shipping

 

SHIPPING 

All orders are shipped from Brisbane, Australia. 

Isabella Longginou partners with Australia post for all Domestic shipping along with DHL Express and Australia Post for International shipping. All deliveries are Express Post. 

We do not provide return shipping labels or cover the cost of return postage. If you decide to return your order, you will be required to pay the returns costs, unless in the event of faulty or incorrect goods being shipped. Please email if you are unsure or have any questions. 

DELIVERY TIMES 

Orders are dispatched within 1-3 business days with the exception of sale and holiday periods, when deliveries may take 2-3 days longer.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.

Delivery times are within the couriers control but we advise allowing 1-3 business days for domestic orders (depending on location) and 5-10 days for International orders. 

ORDER CONFIRMATION

Once your order has been dispatched, you will receive a confirmation email along with carrier and tracking details. If you do not receive a confirmation email, please contact our team so we can help. 

ORDER CHANGES 

Mistakes happen so if you do require any changes to your order including incorrect address details and sizing, please contact us immediately to ensure the correct changes can be made prior to the order being dispatched. 

If your order has already been processed, Isabella Longginou accepts no responsibility for incorrect details entered, however we will do our best to help.

Isabella Longginou reserves the right to cancel any order after purchase.

LOST OR STOLEN

It is the customer’s responsibility to nominate a safe and secure shipping address. Isabella Longginou is not liable for stolen or missing parcels once the order has been successfully delivered to the nominated address. If this does happen, please email to let us know so we can escalate a case along side you. 

FAULTY ITEM RETURNS 

We strive to provide you with products of the highest quality and standard but if you believe you have received an item that is faulty, please contact our team with your order number and images of the fault so we can help work through the best solution.  

We classify an item as faulty if it has arrived damaged. 

If the product is confirmed to have a manufacturing fault, we will either replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect, we will contact you and ship the product back to you. 

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions. 

*Business Days