Terms & Conditions

As all items are made to order please allow 5-7 days for production of your order and a further time of 1-3 days for shipping within Australia. All international orders are subject to their own delivery times depending on location.

Please note: we are currently experiencing delays in production. If you need your order by a certain date please email the team at hello@isabellalongginou.com.au


1. Introduction

Welcome to isabellalongginou.com.au. These Terms and Conditions govern the sale of products available on our website. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

2. Definitions

  • "We," "us," "our" refers to isabellalongginou.com.au
  • "You," "your" refers to the customer placing an order

3. Orders

  • All orders are subject to availability and acceptance by us.
  • Once you place an order, you will receive an email confirming the details of your order.
  • We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

4. Pricing

  • All prices are listed in Australian Dollars (AUD) and are inclusive of GST (Goods and Services Tax) where applicable.
  • Prices are subject to change without notice, but changes will not affect orders which have already been confirmed.

5. Payment

  • We accept payment by credit card (Visa, Mastercard, American Express), PayPal and AfterPay.
  • Payment must be received in full before we dispatch your order.

6. Shipping and Delivery

  • We aim to dispatch orders within 3-5 days of receiving payment but can sometimes experience delays during busier periods. Should this be the case we will reach out to let you know if your order has been delayed.
  • Shipping costs will be calculated and displayed at checkout.
  • Delivery times may vary depending on your location and the shipping method selected.

7. Returns and Exchanges

  • As everything is made to order we do not offer refunds for change of mind, but we can issue a store credit for your purchased item value.
  • We accept exchanges within 10 business days of receiving your item, provided the item is unused, in its original condition, and accompanied by proof of purchase.
  • To initiate a return or exchange, please contact us at returns@isabellalongginou.com.au
  • Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

8. Product Descriptions

  • We make every effort to ensure that product descriptions and images are accurate and up to date.
  • However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

9. Liability

  • To the fullest extent permitted by law, we disclaim all liability for any loss, damage, or injury arising out of or in connection with the use or performance of products purchased from our website.
  • Our liability for any breach of these Terms and Conditions is limited to the cost of the relevant products.

10. Governing Law

  • These Terms and Conditions are governed by the laws of Australia.
  • Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Australia.

11. Changes to Terms and Conditions

  • We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
  • Any changes will be effective immediately upon posting on our website.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at hello@isabellalongginou.com.au